You know it’s bad when I got paid this morning and I’m still hating… (75 days until unemployment and I CANNOT WAIT)

So dearest reader, our story began yesterday (the 17th) when I already started off on the wrongest of wrong side of bed. I was grumpy and irritable… (Big red may be planning a visit into town *eek*) I rolled out of bed, did the mandatory washing and sat at my desk 5 minutes before log in time. I swiftly got logged in and decided that nope ‘I’m gonna turn this day AROUND’. Lets get happy nothings gonna keep me down!!!

WRONG!!!

So I get this call. It’s a customer with a slurred speech impediment. I place them on hold whilst I look through the guides to see how I can best assist this person based on their needs. I message my manager, I check the guides, link broken here, link broken there! I’m starting to get frustrated, considering the size of the business we must have some service that can assist customers with speech impediments??? YOUD THINK??? Absolutely nothing is working and this customer has now been on hold for 30+ minutes and guess what was the only advice that I was provided from my team… “Tell them to go use the webchat, theres only so much we can do if you cant make out their words”

I’m trying everything in my power to AVOID that, this person has called up for assistance and disability in no circumstance should mean that you recieve the type of assistance I had to provide. It was horrible I felt like I had failed this customer and punished them for something they cannot control, I felt so guilty! It really started to eat at me. My team was for the most part completely unhelpful, and I understand everyone is dealing with their own work and they cannot drop everything to assist me… but I really didn’t feel supported and especially when dealing with something as sensitive as a vulnerable customer!

Truly it didn’t matter that my team lead said ‘I had done nothing wrong’ ‘I tried my hardest blah blah’, I was still the one that had to say ‘sorry I will not be able to assist you’!

So after telling the customer that I wouldn’t be able to assist them and navigating them to the support webchat, and hearing them *rightfully* complain that theyve been on hold for 30 minutes and that they just need help. I cut the call and cried my eyes out.

So that was that really, I absolutely cried my eyes out. gave myself a headache. I had to whip out my favourite mug that is typically reserved for winter and winter ALONE. But after that, I needed a brew out of the good mug with the good biscuits.

Once I came back to myself as the composed and professional baddie Iam… I plowed on with the day and managed to get THEE WORST CUSTOMERS. BACK 2 BACK 2 BACK (Someone call Charli XCX).

Rude. Demeaning. condescending.

Someone pull out the thesaurus because every negative word I could slap down would be appropriate.

After that I watched ‘The Princess Diaries 2’ aka. the sexiest princess movie. Then ‘Ella enchanted’ because I was on a Anne Hathaway high.

Anyways that was yesterday and its Friday now (As I’m writing), I’m thinking of starting my autumnal baking extravaganza this evening and ridding myself of the worst week EVAAA.